Guest damage claims go through the booking platform, not the cleaning company — Airbnb's host damage protection, Vrbo's equivalent, or a landlord policy if the unit isn't platform-booked. Savannah STR Cleaning's role is to document the unit at checkout, photograph anything unusual, and flag it to you immediately, so there's a timestamp before the next guest arrives.
Who actually pays — you, the guest, or the cleaner?
Savannah STR Cleaning isn't the party that settles a damage claim. That decision runs through whichever platform the reservation came from — Airbnb's host damage protection, Vrbo's equivalent, or a landlord policy if the unit isn't booked through a platform at all. The cleaning crew's role stops at documenting what they found.
That's worth saying plainly rather than implying otherwise: a company that shows up between guests isn't in a position to guarantee reimbursement, and any operator that claims it can is promising something outside its control.
How would anyone even know damage happened between one guest and the next?
The turnover crew is usually the first person back inside the unit after a guest leaves — often before the owner or property manager sees it. That timing is the actual value here: a broken lamp or a stained mattress gets photographed and flagged the same day, with a timestamp that predates the next guest's arrival.
What if something's found right as the next guest is about to check in?
The priority is flagging it, not quietly cleaning around it and hoping it doesn't come up later. A quick call or message before the unit turns over protects the record — a damage report that comes after the next guest has already been through the space is much harder to pin on anyone.
Should I file a claim with Airbnb or my own insurance first?
That depends on how the reservation was booked, since the cleaning company doesn't set platform policy. Check whichever platform the stay came through first — most have a damage-report window that starts running as soon as the guest checks out.
How fast will I actually hear about it?
As soon as the crew is inside and sees it, since a turnover is typically the first time anyone connected to the property is back in the unit. Call (912) 666-2994 if you want documentation sent directly rather than hearing about it secondhand.
What if damage isn't noticed until the next guest complains?
Then there's no clean record of when it actually happened — that's the real risk. A report that surfaces after a second guest has already stayed in the unit is much harder to act on.