Damage inspection and photo reporting means Savannah STR Cleaning checks each property during the turnover, photographs anything broken, stained, missing or out of place, and sends the report to the host before the crew leaves — timestamped evidence for an Airbnb or VRBO claim, not a repair or a verdict on who's at fault.
The moment to document a broken lamp or a wine stain on the sofa is during the clean that finds it — not three guests later, when nobody can say who caused it.
Savannah STR Cleaning treats the inspection as part of the same walkthrough as the turnover, not a separate visit booked after the fact. The report itself stays simple: photos plus a short note, tied to the date of that specific clean, sent to the host before the crew moves on to the next property.
What gets documented?
Anything that wasn't there — or wasn't broken — on the previous visit: stains, chips, cracked hardware, missing items, or an odor that wasn't logged before.
The note doesn't guess at cause — it states condition and date, and leaves the explanation to whoever reviews the claim.
- Stains on upholstery, bedding or carpet
- Chipped, cracked or broken fixtures and furniture
- Missing items — remotes, cookware, small appliances
- Smoke or pet odor not noted on the prior visit
How is this different from just calling to tell you?
A message saying something's off in the living room doesn't hold up in a resolution request. A photo timestamped to a specific clean date does — it's the kind of evidence Airbnb, VRBO and insurers actually ask for.
Savannah STR Cleaning documents; it doesn't adjudicate. The report says what the crew found and when. Deciding fault, filing the platform claim, and pricing any repair stays with the host.
That distinction matters more than it sounds: a cleaning company that repairs what it finds also has a reason to under-report it.
What if the damage isn't found until the next guest checks in?
That's the outcome this workflow exists to prevent. A report only protects a host if it's tied to the visit where the damage was actually found, which is why the inspection runs on every turnover rather than only after a guest has already complained.
Will I get photos every time, or only when something's wrong?
Only when something's found. A clean with no new damage doesn't generate a report — hearing from Savannah STR Cleaning about your property means there's something specific to look at, not a routine check-in.
Can I use this for a security deposit dispute or an Airbnb Resolution Center claim?
The photos and notes are timestamped to the visit, which is the format those claims ask for. Filing the claim and arguing fault is still the host's job — the report just gives you something concrete to attach to it.
Do you fix what you find?
No. A cracked tile or a broken drawer gets photographed and reported, not repaired on the spot. That keeps the turnover on schedule and keeps the documentation separate from any repair work performed later.